Help Center

Account & login

• Register — Use Create account with a valid email and a strong password.
• Forgot password — Open Forgot password to receive a reset link by email.
• Profile & password — After signing in, update your name, email, or password under Account settings (in the app menu when logged in).

Wallet & USDT (BEP-20)

• Creating a wallet — From the Wallet page (after login), choose Create wallet. Your address is generated on Binance Smart Chain for USDT (BEP-20).
• Private key — Right after creation, your private key is shown once. Save it offline in a safe place. We cannot show it again or recover it for you.
• Receiving — Share your address or QR code. Only send USDT on BEP-20 to this address; other assets or wrong networks may be lost.
• Sending — You need a small amount of BNB on the same network for gas. The wallet page can refresh balances and history automatically while you keep the tab open.
• Balances & history — Data comes from the blockchain via RPC. If numbers look wrong or delayed, the public node may be slow; try again later or check the same address on BscScan.

Mainnet & testnet

Use the toggle on the wallet page to switch between BSC Mainnet and BSC Testnet.

• Mainnet — Real assets and real value.
• Testnet — For testing only; tokens have no monetary value. Use a testnet faucet for BNB and test USDT.

Platform fees on sends

When you send USDT to another address, a configurable percentage fee may be deducted from the total amount you enter: the recipient receives the remainder, and the fee is sent to the platform treasury wallet on that network.

If a fee applies, two on-chain transfers are used (recipient + treasury), so ensure you have enough BNB for gas. Fee percentage and treasury addresses are set by administrators.

Sending directly to the treasury address follows a different path (single transfer of the full amount).

API & merchant deposits

Integrate automated USDT deposits using our REST API: create invoices, poll status, and verify webhooks.

• API documentation — public reference for /api/v1.
• After you sign in, open Developer API in the menu to create tokens.

For reliable confirmation without your customers visiting NovaPayments, run php artisan schedule:run every minute on the server (cron).

Security tips

• Never share your private key or API tokens. Store backups offline.
• Verify webhook payloads using X-Nova-Signature and your signing secret.
• Double-check network (mainnet vs testnet) and contract (USDT BEP-20) before moving funds.